Terms and Conditions - 7 Days Free Return - No Questions Asked

Terms and Conditions for Hassle-Free Returns

At Alif Decor, we aim to provide a seamless shopping experience with our hassle-free return policy. Below are the terms and conditions governing our 7-day free return policy:

Eligibility for Returns

  1. Timeframe: Items must be returned within 7 days from the date of delivery.
  2. Condition:
    • The item must be unused, undamaged, and in its original packaging.
    • All tags, labels, and accompanying documentation must be intact.
  3. Non-Eligible Items:
    • Custom-made or personalized products are not eligible for returns unless faulty or damaged upon delivery.

Return Process

  1. Request a Return:
    • Contact our customer support team at admin@alifdecor.com or via our website to initiate the return process.
    • Provide your order number.
  2. Prepaid Return Label:
    • Upon approval, a prepaid return shipping label with QR code will be provided for your convenience.
  3. Shipping the Item:
    • Securely pack the item to prevent damage during transit.
    • We partner with over 4000+ drop off locations Australia Wide.
    • Drop the package at your nearest authorized shipping location as per the instructions provided.
    • Scan the QR code and drop off the package.

Refunds

  1. Processing Time:
    • Refunds will be processed within 7 business days of receiving the returned item.
  2. Refund Method:
    • Refunds will be issued to the original payment method used during purchase.
  3. Shipping Costs:
    • Alif Decor covers the return shipping cost for eligible items.

Exchanges

  • If you wish to exchange the product, please indicate this during the return request. Exchanges are subject to product availability.

Damaged or Faulty Items

  • If the item is damaged or faulty upon arrival:
    1. Contact us immediately with photos of the damage.
    2. A replacement or full refund will be provided at no additional cost.

Other Conditions

  1. Alif Decor reserves the right to inspect returned items before approving a refund or exchange.
  2. Returns that do not meet the eligibility criteria may be rejected and sent back to the customer.
  3. This return policy applies only to purchases made directly through www.alifdecor.com.

By choosing Alif Decor, you shop with confidence knowing that we prioritize your satisfaction.

If you have any questions, please contact us at admin@alifdecor.com.